Joe F Dye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude manager, use the n word

Rude black heavy set manager use the n word towards me while Church going people with kids around me the Augusta Georgia twins Peck
View full review

Preferred solution: I'm not going back to the store until I felt embarrassed afraid of of him with the races slur while Church going people was around me

User's recommendation: Avoid the black heavy set manager using racist slur

Teri H Aka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Sexual harassment as a customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Twin Peaks Restaurants - Sexual harassment as a customer
Twin Peaks Restaurants - Sexual harassment as a customer - Image 2
Twin Peaks Restaurants - Sexual harassment as a customer - Image 3
Twin Peaks Restaurants - Sexual harassment as a customer - Image 4
Twin Peaks Restaurants - Sexual harassment as a customer - Image 5
On my phone talking to someone while three gentlemen across the bar were watching me the whole time. One of them and a blue shirt came over and asked me what phone I was on because he wanted to know what the battery was I asked why he said because youve been sitting here the whole time on the phone I said what difference does it make? It doesnt concern you he then made a big deal out of it and told everybody at the bar shes been sitting here the whole time on the phone I said my phone conversation is none of your business. Im glad that you walked all the way around the bar to ask me about my private phone conversation. I then looked at his friends who had been eyeballing me for two hours while I was on my phone And said I have been on my phone on a private conversation and it is an iPhone there. Are you happy? Im sorry that you were so bored with your own life that you have to interfere with my private Conversation. Five minutes later while I had a full beer in front of me and a shot in front of me and my to go order next to me, a manager came up and said you need to leave and I said why I didnt do anything wrong? I am on a phone conversation he said because youre disruptive and I said wow, I then held my phone up and said I am on a phone. I have spoke to no one in this bar except for the bartender that three gentleman across the bar who found it so boring that have been eyeballing me while I am on a private phone conversation about a child I put up for adoption that I am meeting for the first time over the phone and Ive been on the phone with for two hours now I am being asked to leave because you guys found it important enough to interfere with my phone conversation because I have not spoke to anybody at all while I have set in this restaurant and now Im being asked to leave because I have being disruptive. Meanwhile, I have spoke to no one and done nothing to anybody . But the three gentleman across the bar who caused all the scene and a laughing right now finding this funny, but Im the one who being asked the leaf and I found it *** because I was a woman who was not bothering anybody I was asked to I find that sexist, and I find it sexual harassment, because the 20-year-old bouncer or whatever he was, asked me to leave they all stood up in the bar and clapped because the three men at the bar were causing the scene who started all of it Ive been asked the white, Bartender, who had been waiting on Whos name was Jordan Madison, what did I do? What did I do that was so wrong and they said we have no idea we dont know whats going on we dont know what happened all we know is that doorman said you had to leave the doorman, then found some officer supposedly who then said that I was being disruptive. All I kept asking was what did I do to where I had to leave I did not do anything. I was on the phone sitting at the bar, not bothering anybody, and some strange man walked from across the bar to make a scene because I was on the phone to make a joke of the fact that I was on the phone and because of that I was asked to leave I had a tab of $119. I had four coronas one still sitting on the bar when I left I had a Cobb salad a billionaire bacon, a New York strip steak to to go to cinnamon toast cheesesteaks to go and I had two salted caramel shots one was still sitting on the bar. My tab was $119. I got there at 1 oclock. This was 330 again. I didnt do anything wrong I was minding my own business not talking to anybody to the left or to the right of me not not bothering a soul. This is the way you treat customers that spend $120 on a bar tap with a $60 tip sitting in front of them cash and a $40 tip on the credit card waiting to pay, this is how you treat your customers
View full review

User's recommendation: Don’t mind your own business and be on the phone you might offend someone

Wes B Tyw
map-marker Webster, Texas

Management and women and men working there are absolutely rude! If this wasn’t family or bar, I would have taken matters into my own hands.

Twin Peaks Restaurants - Management and women and men working there are absolutely rude! If this...
NI will never go back to this *** place to eat and drink. Calli John David - are all rude and disrespectful and money hungry and as well as thefts! All I was trying to do was get my $100s back that I paid, and I have proof with text and communications from your employee Calli. He wanted to talk down to me and get in my face and hes lucky, because he was about to have he hands full disrespecting without knowing the facts!
View full review
Loss:
$150
Pros:
  • Subpar service and calling you vulgar names
Cons:
  • Jesus loves you

Preferred solution: Full refund

User's recommendation: Never work with this disrespectful and thief’s. They are so rude and absolutely shouldn’t not be in this line of work dealing tith customers in the food and beverage community, I’ve never been talked to anything like this. The David guys is lucky he walked about with the way the talked to me or we we would of had a serious problem

Marybel Nki

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

I honestly had a very bad experience when I got hired real talk no BS 8 out of 10 of the workers were under the influence of either cocaine or methamphetamine selling it to each other and even to me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to know if u all could provide me with a copy of my ID and SS card I lost my wallet and u all were my last job pedro ybarra is my name i worked in cc tx in December 2023 on the 24 day I honestly and very much need I am in a big hole right now without any documentation when I got my wallet stolen can you please please help me out by sending me a copy of the copy they got of my ID and my social when I got hired that's what got my food handlers they got a copy of it can you please help me out if I can have some type of verification I got offered a job at another restaurant and they asked me for a copy of my documents and I don't even have THAT Pedro Ybarra is my complete name on my ID issue by the state of Texas and on my social security card if you need more information personal let me know and I'll give you my date of birth my social security number and my address is 410 Virginia avenue corpus Christi tx 784-05 or contact me at 361-226-**** thank you let me know something God bless you
View full review

User's recommendation: The food is good some of the cooks do follow the recipe some of them don't care take shortcuts but all I can say for future customers is hope you walk in in the morning shift or on a weekday don't go in the afternoon or the night shifts cuz they're probably high or drunk or under the influence of something

Resolved
Tara F Fnh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Lauderdale, Florida

Resolved: Rudest little girl on the phone CYPRESS CREEK location

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Twin Peaks Restaurants - Rudest little girl on the phone CYPRESS CREEK location
Updated by user Nov 20, 2023

Company fixed the issue and I have been provided with discount on future orders.

Original review Nov 09, 2023
My boyfriend ordered online and just picked up dinner for the two of us from this store. When he got home and opened the stapled shut bag, he discovered they had forgotten my food in the order. I called the store, and the girl I spoke with was not only super rude, she told me I had to come BACK to the store if I wanted my missing item, otherwise there was nothing they could do for me. ...Not only that, she said, "We always tell the customers to check their order when we give it to them." (Which they do not do), but she basically told me it was OUR FAULT that my food was missing. She never once apologized. Disgraceful.
View full review
Loss:
$10
Cons:
  • I want a refund and an apology

Preferred solution: Apology

User's recommendation: Terrible customer service.

Anonymous
map-marker Mount Prospect, Illinois

Complaint response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called to get a response from the complaint survey I wrote Veterans Datly 2023. About the very poor service I received with the Veterans Day complimentary meal I ordered. That after about an hour after I ordered, never got it. I called twice for a follow up, the last one being this morning. Left a message again and got no call back. I felt it fell on deaf ears on a decoy phone and that they don't care about some random vet getting a raw deal on a complimentary hamburger.
View full review

User's recommendation: Stay away from the Oakbrook Terrace twin peaks.

Anonymous
map-marker Bessemer, Alabama

I was calling about an application that I had put in.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called multiple times to check the status of an application I put in. Once I finally got ahold of someone they kept hanging up in my face.
View full review

User's recommendation: I’m pretty sure the food is good. I’m not going to knock them on that but if you’re trying to get hired here good luck.

Phillip B Nbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad Experience at your restaurant Chris the manager is very Racist. This is not the end, you will be seeing me soon.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
He hates I ride a motorcycle, he hates that the girls like me and lie about then to me and say that they do not want to serve me, ( Which is a Big Lie ). There is way more to this story, but I am a Gentleman with respect, so that being said. He sucks as a Manger and has no customer service skills, at all.
View full review

Preferred solution: Apology

User's recommendation: Make sure you are not Black and not ugly.

Anonymous
map-marker Doylestown, Pennsylvania

Sudden Policy Change

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Twin Peaks Restaurants - Sudden Policy Change

I have been a long time customer since our local Twin Peaks opened. Our state is a no permit and open carry legal state.

I have always open carried for my protection and others. Today I was I formed by the manager that becaus of a recent shooting at a Twin Peaks location, that firearms are no longer allowed in the establishment. I don't drink alcohol when carrying. Twin Peaks allows police in uniform to carry their firearms inside.

Most law enforcement have not even fired their weapons in self defense. But yet Twin Peaks will not allow a combat veteran to carry per his 2nd Amendment Right, because it's PRIVATE PROPERTY and the new policy. Well you just lost a customer. Signs do not stop bad guys from doing bad things.

But good guys that are actually combat proven, do. The girls and management have always been nice and this is no reflection of them. Twin Peaks cooperate doesn't apparently care about people's 2nd Amendment Rights or the lives of their customers. Cops are not with you 24/7.

You are your own protector.

Hate to make the move away from Twin Peaks...but will go someplace else that allows 2A Rights. Or back to Hooters.

View full review

User's recommendation: Be ok with relying on cops to save you if something happens. Hope they get there in time.

1 comment
Guest

My family and friends visit the Twin Peaks Restaurants in Grand Prairie Texas on Christmas Eve about 15 to 20 people. We go there at least 8 games doing football season, the GM (Carols) was the rude person I ever met.

We can for fun fellowship and to love on our family and friends doing this holiday season, that's not what we got. GM (Carlos) ask one of our parties to leave all because he was setting at a table that was signed to us, he came over and ask him to get up from the table in a very rude and ugly way. The one thing we all know that you don't put your hands on no one as GM (Carlos) proceeded to ask him(Military Vet ) to leave he put his hands on him as though he was pushing him out the door. GM (Carlos) kept on being disrespectful instead of diffusing the situation he kept making it worst.

Telling the other guest in the Restaurant about what was happening, now the whole restaurant is looking at us and point finger's the most embarrassing experience encounter I ever had.

I have reached out to Corporate about 20 times as well as my family and friends and no one has reached back out to us. Something needs to be done about the GM (Carlos) and Corporate needs to do better in serving they customer's.

Gabrille Iro
map-marker Kingsport, Tennessee

Tips for servers

Greeneville south Carolina is removing tips left for customers from credit card receipts. This is Fraud and illegal and I want answers as to why they are taking valid tips left from customers.
View full review
Keisean Ojc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Manager Hector is the worst ever I and my friends and family will not return to tgis location

Please return my call ASAP manager Hector refused his last name was a rude ignorant manager worst I've ever had to deal with I'll let you know the rest thanks Derek Carleton
View full review

User's recommendation: Donny go here Hector has no management skills probably needs to be the dishwasher.

Anonymous
map-marker San Antonio, Texas

Hector the manager is the worst tried running up on me when I was being helped by shanice or something like that just rudely interrupted our conversation to act like some mocha ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Please return my call ASAP manager Hector refused his last name was the word manager I've ever had to deal with I'll let you know the rest thanks Derek Carleton
View full review

User's recommendation: Not really

Montanna Hua
map-marker Indianapolis, Indiana

I didn't get my refund

I placed an online order, I went to pick it up and somehow the order went to a Restaurant location in Kentucky! so I called the Kentucky location and had them cancel it because obviously Im not going to pick it up. I live in Greenwood Indiana. They took all the information down such as order number, etc. and its been over three weeks and I still have no refund for that order. I have made two phone calls and no one seems to know what to do about it or how to handle it! I dont think it should be that hard!! Apparently they need to get their website fixed because the location I pulled up was Greenwood Indiana.
View full review
milford n

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Talk to corporate

Your manager at twin peeks in fargo,nd..is allowing under aged girls to drink AT WORK!! AND MY GIRLFRIENDS DAUGHTER WAS ..LASTNIGHT..AND HE HAD TO ESCORT HER TO HER MOMS CAR..I MADE A POLICE REPORT & THIS NEEDS TO BE INVESTIGATED...ITS NOT THE 1ST TIME & SHE WASNT THE ONLY 1
View full review

Preferred solution: Manager held accountable for allowing under aged kids to drink & work

Anonymous
map-marker Seattle, Washington

Beer replacement is wrong

You no longer have PBR. The management team here has told us of many complaints for discontinuing it. I called your store in Texas and the manager told me the same thing. You replaced it with a really bad product. Yout store is one hour from my home and we enjoyed going there for ice cold PBR. many of the waitresses and managers know us. Im very upset and not sure we will be returning. There is two local places that are serving is now, granted they dont have your beautiful girls but they do have what we want to drink. I hope you bring it back
View full review
Michael M Jfx

Lewisville Texas. The place is a piece of ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need someone to call me and talk to me the general manager to my credit card in the trash not good service at all
View full review
Loss:
$75
Cons:
  • Racism at its best

Preferred solution: Full refund

User's recommendation: *** no racism at it best. Waitress didn’t wanna even acknowledge us at all.

About

Related Companies

Front Burner Restaurants, The Melting Pot, Sixty Vines, Mexican Sugar Restaurant, Velvet Taco

Summary

Twin Peaks is a chain of restaurants and sports bars. The company was founded by Randy Dewitt and Scott Gordon in 2005. Its headquarters is based in Addison, Texas, United States. There are more than 40 locations nationwide. They offer bites, salads, hot dishes, sandwiches, and burgers. The menu also contains Twin Peaks sundae and bread pudding sweet things. Visitors can order American Brown Ale, Golden Ale, American White Ale, and India Pale Ale. The restaurants are known for waitresses’ dress which consists of red plaid and short shorts. Twin Peaks has an online store which offers caps and wear for men and women. The company has a franchise program for local and international partners.

Twin Peaks Restaurants reviews and complaints

Twin Peaks Restaurants is ranked 252 out of 2515 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article