Twin Peaks Restaurants
Twin Peaks Restaurants Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Twin Peaks Restaurants has 2.3 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice atmosphere, I enjoy meeting with other people there on game night, There was no pro to this night.
Cons: Rude management, Management apathy at customer disrespect, Disrespectful management.Recent recommendations regarding this business are as follows: "Avoid the black heavy set manager using racist slur", "The food is good some of the cooks do follow the recipe some of them don't care take shortcuts but all I can say for future customers is hope you walk in in the morning shift or on a weekday don't go in the afternoon or the night shifts cuz they're probably high or drunk or under the influence of something", "Stay away from the Oakbrook Terrace twin peaks.", "Never work with this disrespectful and thief’s. They are so rude and absolutely shouldn’t not be in this line of work dealing tith customers in the food and beverage community, I’ve never been talked to anything like this. The David guys is lucky he walked about with the way the talked to me or we we would of had a serious problem", "I’m pretty sure the food is good. I’m not going to knock them on that but if you’re trying to get hired here good luck.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Twin Peaks Restaurants has 2.3 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice atmosphere, I enjoy meeting with other people there on game night, There was no pro to this night.
Cons: Rude management, Management apathy at customer disrespect, Disrespectful management.Recent recommendations regarding this business are as follows: "Avoid the black heavy set manager using racist slur", "The food is good some of the cooks do follow the recipe some of them don't care take shortcuts but all I can say for future customers is hope you walk in in the morning shift or on a weekday don't go in the afternoon or the night shifts cuz they're probably high or drunk or under the influence of something", "Stay away from the Oakbrook Terrace twin peaks.", "Never work with this disrespectful and thief’s. They are so rude and absolutely shouldn’t not be in this line of work dealing tith customers in the food and beverage community, I’ve never been talked to anything like this. The David guys is lucky he walked about with the way the talked to me or we we would of had a serious problem", "I’m pretty sure the food is good. I’m not going to knock them on that but if you’re trying to get hired here good luck.".
Most users want Twin Peaks Restaurants to offer a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude manager, use the n word
Preferred solution: I'm not going back to the store until I felt embarrassed afraid of of him with the races slur while Church going people was around me
User's recommendation: Avoid the black heavy set manager using racist slur
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaSexual harassment as a customer
User's recommendation: Don’t mind your own business and be on the phone you might offend someone
Management and women and men working there are absolutely rude! If this wasn’t family or bar, I would have taken matters into my own hands.
- Subpar service and calling you vulgar names
- Jesus loves you
Preferred solution: Full refund
User's recommendation: Never work with this disrespectful and thief’s. They are so rude and absolutely shouldn’t not be in this line of work dealing tith customers in the food and beverage community, I’ve never been talked to anything like this. The David guys is lucky he walked about with the way the talked to me or we we would of had a serious problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasI honestly had a very bad experience when I got hired real talk no BS 8 out of 10 of the workers were under the influence of either cocaine or methamphetamine selling it to each other and even to me
User's recommendation: The food is good some of the cooks do follow the recipe some of them don't care take shortcuts but all I can say for future customers is hope you walk in in the morning shift or on a weekday don't go in the afternoon or the night shifts cuz they're probably high or drunk or under the influence of something
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fort Lauderdale, FloridaResolved: Rudest little girl on the phone CYPRESS CREEK location
Company fixed the issue and I have been provided with discount on future orders.
- I want a refund and an apology
Preferred solution: Apology
User's recommendation: Terrible customer service.
Complaint response
User's recommendation: Stay away from the Oakbrook Terrace twin peaks.
I was calling about an application that I had put in.
User's recommendation: I’m pretty sure the food is good. I’m not going to knock them on that but if you’re trying to get hired here good luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Experience at your restaurant Chris the manager is very Racist. This is not the end, you will be seeing me soon.
Preferred solution: Apology
User's recommendation: Make sure you are not Black and not ugly.
Sudden Policy Change
I have been a long time customer since our local Twin Peaks opened. Our state is a no permit and open carry legal state.
I have always open carried for my protection and others. Today I was I formed by the manager that becaus of a recent shooting at a Twin Peaks location, that firearms are no longer allowed in the establishment. I don't drink alcohol when carrying. Twin Peaks allows police in uniform to carry their firearms inside.
Most law enforcement have not even fired their weapons in self defense. But yet Twin Peaks will not allow a combat veteran to carry per his 2nd Amendment Right, because it's PRIVATE PROPERTY and the new policy. Well you just lost a customer. Signs do not stop bad guys from doing bad things.
But good guys that are actually combat proven, do. The girls and management have always been nice and this is no reflection of them. Twin Peaks cooperate doesn't apparently care about people's 2nd Amendment Rights or the lives of their customers. Cops are not with you 24/7.
You are your own protector.
Hate to make the move away from Twin Peaks...but will go someplace else that allows 2A Rights. Or back to Hooters.
User's recommendation: Be ok with relying on cops to save you if something happens. Hope they get there in time.
Tips for servers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasManager Hector is the worst ever I and my friends and family will not return to tgis location
User's recommendation: Donny go here Hector has no management skills probably needs to be the dishwasher.
Hector the manager is the worst tried running up on me when I was being helped by shanice or something like that just rudely interrupted our conversation to act like some mocha ***
User's recommendation: Not really
I didn't get my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaTalk to corporate
Preferred solution: Manager held accountable for allowing under aged kids to drink & work
Beer replacement is wrong
Lewisville Texas. The place is a piece of ***
- Racism at its best
Preferred solution: Full refund
User's recommendation: *** no racism at it best. Waitress didn’t wanna even acknowledge us at all.
About
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Twin Peaks is a chain of restaurants and sports bars. The company was founded by Randy Dewitt and Scott Gordon in 2005. Its headquarters is based in Addison, Texas, United States. There are more than 40 locations nationwide. They offer bites, salads, hot dishes, sandwiches, and burgers. The menu also contains Twin Peaks sundae and bread pudding sweet things. Visitors can order American Brown Ale, Golden Ale, American White Ale, and India Pale Ale. The restaurants are known for waitresses’ dress which consists of red plaid and short shorts. Twin Peaks has an online store which offers caps and wear for men and women. The company has a franchise program for local and international partners.
Twin Peaks Restaurants is ranked 252 out of 2515 in Cafes, Restaurants and Bars category
USA
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My family and friends visit the Twin Peaks Restaurants in Grand Prairie Texas on Christmas Eve about 15 to 20 people. We go there at least 8 games doing football season, the GM (Carols) was the rude person I ever met.
We can for fun fellowship and to love on our family and friends doing this holiday season, that's not what we got. GM (Carlos) ask one of our parties to leave all because he was setting at a table that was signed to us, he came over and ask him to get up from the table in a very rude and ugly way. The one thing we all know that you don't put your hands on no one as GM (Carlos) proceeded to ask him(Military Vet ) to leave he put his hands on him as though he was pushing him out the door. GM (Carlos) kept on being disrespectful instead of diffusing the situation he kept making it worst.
Telling the other guest in the Restaurant about what was happening, now the whole restaurant is looking at us and point finger's the most embarrassing experience encounter I ever had.
I have reached out to Corporate about 20 times as well as my family and friends and no one has reached back out to us. Something needs to be done about the GM (Carlos) and Corporate needs to do better in serving they customer's.